There’s always a competitor ready to convince your customers to switch. Companies often neglect new or long-established relationships due to limited resources – even though it’s exponentially more expensive to acquire new customers than retain them. Keeping customers coming back will continually result in a greater ROI, but labor-intensive resources take time to build and scale. That’s where Zentility comes in with a turn-key solution.
Tailored Customer Retention Strategies and Growth Solutions
Leveraging proprietary technology solutions, our customer retention and growth solutions motivate existing customers to stay engaged and lost customers to resign. We offer customized tools designed so you recognize opportunities – and threats – before it is too late. We help our energy advisors leverage market data analytics and take a consultative approach. It improves efficiency, so they can provide extraordinary, personalized service that enhances your brand and deepens customer engagement while still allowing your internal sales team time to find new prospects.
Customers that aren’t receiving a reliable service are more likely to switch to another energy provider. To increase customer retention, maintenance needs to be carefully measured, monitored, and completed with little or no adverse disruption to customers. Zentility believes there is a new era in a digitally-led contract maintenance approach for energy companies. The future of brokering is using technology to provide intelligent, data-driven solutions through intuitive, digital reporting.
Zentility’s proprietary software improves customer engagement, resulting in a higher customer retention rate. We do this by:
- Providing market-nuanced, multi-channel strategies that leverage and compare market data tailored to your specific customer.
- Engaging customers in ongoing conversations that enhance your brand experience and increase advocacy.
- Building trust and brand loyalty with consistent engagement, automatically.
- Providing efficient and simple options for easy contracting.
Let’s schedule a call and see how our platform can transform your energy business.
Director of Business Development at Zentility
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